Company Settings¶
Company Settings holds your organization's core information and operating hours. Find it under Settings → Company Settings.
Organization info¶
The Organization Info panel holds your business details:
- Organization Name (required) — your company name as it appears in the workspace.
- Timezone (required) — the timezone your hours and timestamps are based on (e.g. New York (GMT-4)). Set this correctly, since it drives business-hours scheduling across the platform.
- Website.
- Address — street, city, state/province, country, and postal code.
- Contact — a phone number and email address for the organization.
Make your changes and click Save. The panel shows when the info was last updated.
Business Hours¶
The Business Hours panel defines when your business is open, per day of the week. Toggle the whole schedule on, then for each day (Mon–Sun) set a start and end time, or switch a day off entirely (e.g. weekends). Click Save.
Business hours are more than informational — they drive the Business hours schedule option used by auto-responders and keyword campaigns, so an automation set to "Business hours" responds only during the windows you define here.
Set timezone and hours first
Configure your timezone and business hours early. Automations that respond "during business hours" rely on them, so getting these right up front means after-hours auto-replies and keyword responses fire at the correct times.
Branding
Company Settings is also where business branding (such as brand colors and logo) is managed. These options are being expanded and will be documented here as they're finalized.