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Keywords Overview

Skeleton — content coming next

This section is an outline. The Inbox guide is the finished template; Keywords will be written out to match.

Keywords automatically reply when a client texts a specific word. Text HOURS and get your opening times back; text SIGN ME UP and get added to a contact list. This overview will explain how keyword triggers work and walk through building your first one.

Planned pages

How keywords work

  • The keyword-trigger wizard: setting a trigger word and its automatic response
  • One response per message (not conversational in this phase)
  • How a keyword reply differs from an auto-responder

Building keyword responses

  • Creating a keyword and writing its response
  • Grouping keywords by list
  • Best practices for choosing trigger words

Keyword actions

  • Automatically adding a contact to a specific list when they text a keyword (e.g. "sign me up")
  • Combining keywords with Broadcast lists