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Broadcast Overview

Skeleton — content coming next

This section is an outline. The Inbox guide is the finished template; Broadcast will be written out to match.

Broadcast lets you send a single SMS or WhatsApp message to a whole list of contacts at once — order reminders, holiday greetings, promotions, and more. This overview will explain when to use Broadcast and walk through composing and sending your first campaign.

Planned pages

The Broadcast guide will be split into the following pages:

Composing a campaign

  • The compose tool: writing your message
  • Adding text, images, and attachments
  • Personalizing with {variables}
  • Live preview of the message and recipient count

Choosing your audience

  • Selecting one or more contact lists to send to
  • Excluding a list
  • Filtering to contacts in specific groups or with specific tags

Choosing how it sends

  • Sending over a specific channel (SMS or WhatsApp)
  • Sending over the channel the contact last interacted on
  • Message segments: how character length and encoding affect SMS count and cost
  • "Reply STOP to stop" / opt-out handling

Scheduling & automation

  • Scheduling a campaign for a later date and time
  • Recurring messages
  • Saving and reusing message templates (weekly orders, holiday greetings)

Before you send

  • Sending a test message to yourself
  • Saving a campaign as a draft

Managing campaigns

  • The campaign list: previous and scheduled
  • Statuses: sent, completed, scheduled, draft
  • Campaign details: recipient count, time sent, and more